Returns
What is your return policy?
We’re pleased to offer returns and exchanges for full-priced products purchased online, subject to the following conditions:. For international online orders, returns are accepted within 21 days for either a refund or store credit, unless the items a
Can I return a sale item?
In line with our returns policy, items purchased online from our SALE category are considered FINAL SALE and are not eligible for return, exchange, or store credit. Our standard conditions for returns are as follows:. Items must be returned in their
Do you offer refunds or exchanges?
REFUNDS. In our returns portal, you have the option to select a refund for all full-priced items. When initiating your return, simply choose the refund option from the menu. This will ensure that your refund is processed back to your original payment
What should I do if my product is faulty?
We hope you never receive a faulty product. However, if something you purchased is not in perfect condition, please contact our lovely customer care team at [email protected] with a description of the fault, proof of purchase, and image for
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer at this time. Return Timeframe and Refund Processing:Returned items must be shipped within 7 days of submitting your return request to be eligible for a refund. Please allow 3–5 busine
Has my return been completed?
Your item must be sent within 7 days of submitting your return to qualify for a refund. Please allow 3-5 business days for your refund to be processed once the return has been received by the warehouse. Refunds will be processed through your original
I paid using a gift card, how do returns work?
Selecting a refund will allow the funds to return to the original method of payment. If payment was made using a gift card, this is where the funds will return. If payment was made using a gift card and a credit card in the same transaction, the fund