Have a question? Get in touch with our customer care team.

Privacy

Terms & Conditions

Return To Main Website

KIVARI International

All online orders are carefully hand-picked by our dedicated team, and we always aim to process them as quickly as possible. After dispatch, delivery timeframes are as follows:USA<ul data-start="196" data-end="419"><li data-start="196" data-end="320" style="font-family: Inter;">Orders are shipped via UPS, and have an estimated delivery of 1-5 business days after dispatch dependant on the delivery service type you select at checkout.Ground : 2-5 business days2 Day: Within 2 business daysNext Day: Within 1 business day</li></ul>Rest of World<ul data-start="925" data-end="1029"><li data-start="925" data-end="1029" style="font-family: Inter;">Orders are shipped via DHL Express, with an estimated delivery of 5&#x2013;10 business days after dispatch.</li></ul>View our AUS website&#xA0;<a href="https://www.kivari.com.au/?srsltid=AfmBOopXyjPBEKMxaIpz8_vOzoWFiqAAN4eifAExROay8ikzHJwIVWAk" style=" text-decoration: underline;">here</a> for orders within Australia &amp; New Zealand.Need help? Please contact our KIVARI customer care team at&#xA0;<a rel="noopener" data-start="1294" data-end="1320" style=" text-decoration: underline;">customercare@kivari.com.au</a>, and we&#x2019;ll get back to you as soon as we can.

All online orders are carefully hand-picked by our dedicated team, and we always aim to process them as quickly as possible. After dispatch, delivery timeframes are as follows:. USA. Orders are shipped via UPS, and have an estimated delivery of 1-5 b

How long does delivery take?

Shipping + Delivery

Have you dispatched my order?

Do you ship internationally?

Do I have to pay for customs duties and taxes?

Route Shipping Protection

What happens if I'm not home when my order gets delivered?

What is your return policy?

Can I return a sale item?

Do you offer refunds or exchanges?

What should I do if my product is faulty?

Do I need to pay for return shipping?

Has my return been completed?

I paid using a gift card, how do returns work?

Returns

Can I cancel or change my order?

EU Right of Withdrawal

Where is my order?

I have received the incorrect order, what do I do?

My order was canceled, why?

My order has been returned to sender. Can you help?

I am missing an item from my order, what do I do?

Orders

How can I apply a discount code?

Which form of payments do you accept?

Can I use multiple methods of payment?

Payment

How do I use my Gift Card?

Do you sell gift cards?

Do gift cards expire?

How can I check my gift voucher balance and expiry date?

Do I need to have an account to use a gift card?

Gift Cards

Payment + Gift Cards

Shoe Size Guide

How to measure for the perfect fit

Apparel Size Guides

Sizing

Do you restock sold out styles?

Products

Products + Sizing

Can I return a KIVARI purchase from a Stockist?

KIVARI Stockists

Store Locations + Contact Details

Boutiques + Stockists

How long does delivery take?Updated a day ago