Shipping + Delivery
Have you dispatched my order?
If you’ve recently placed an order, it should be on its way to you within 1-3 business days (5-7 during high volume sale periods). Kindly check your email inbox, including your spam and junk folders, for the shipping notification with your tracking d
How long does delivery take?
All online orders are carefully hand-picked by our dedicated team, and we always aim to process them as quickly as possible. After dispatch, delivery timeframes are as follows:. USA. Orders are shipped via UPS, and have an estimated delivery of 1-5 b
Do you ship internationally?
Yes we do! You are currently on our international store. All online orders are hand-picked by our lovely online team and are shipped from either our USA warehouse or our warehouse in Sydney, Australia.All USA orders are shipped with UPS.All orders ou
Do I have to pay for customs duties and taxes?
Duties and Taxes are calculated at checkout according to your shipping destination and the value of your purchase and are itemised on the order summary page. We ship on a DDP (Delivery Duty Paid) basis, which means that all relevant import duties and
Route Shipping Protection
We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Now, every order placed through our online store has the option to receive premium pac
What happens if I'm not home when my order gets delivered?
If you’re not home when the order is delivered, the courier will leave you a reminder slip with their contact information. You can also call the courier directly and give them the order tracking number to arrange a delivery date. Alternatively, any c