Have a question? Get in touch with our customer care team.

Privacy

Terms & Conditions

Return To Main Website

KIVARI International

<section id="isPasted"><p><span style="font-family: Inter;">We strive to ensure you never receive the wrong item. However, if by any chance you do, please reach out to our wonderful customer care team at <a target="_new" rel="noreferrer" style=" text-decoration: none;">customercare@kivari.com.au</a> or through our Live Chat, providing your order number and an image for our review. We&apos;re committed to resolving any issues promptly.</span></p><p><span style="font-family: Inter;">In the event of receiving an incorrect item, KIVARI will cover the return postage costs and the postage costs to send the correct item to you.</span></p></section><footer><br></footer>

We strive to ensure you never receive the wrong item. However, if by any chance you do, please reach out to our wonderful customer care team at customercare@kivari.com.au or through our Live Chat, providing your order number and an image for our revi

I have received the incorrect order, what do I do?

Orders

Have you dispatched my order?

How long does delivery take?

Do you ship internationally?

Do I have to pay for customs duties and taxes?

Route Shipping Protection

What happens if I'm not home when my order gets delivered?

Shipping + Delivery

What is your return policy?

Can I return a sale item?

Do you offer refunds or exchanges?

What should I do if my product is faulty?

Do I need to pay for return shipping?

Has my return been completed?

I paid using a gift card, how do returns work?

Returns

Can I cancel or change my order?

EU Right of Withdrawal

Where is my order?

My order was canceled, why?

My order has been returned to sender. Can you help?

I am missing an item from my order, what do I do?

How can I apply a discount code?

Which form of payments do you accept?

Can I use multiple methods of payment?

Payment

How do I use my Gift Card?

Do you sell gift cards?

Do gift cards expire?

How can I check my gift voucher balance and expiry date?

Do I need to have an account to use a gift card?

Gift Cards

Payment + Gift Cards

Shoe Size Guide

How to measure for the perfect fit

Apparel Size Guides

Sizing

Do you restock sold out styles?

Products

Products + Sizing

Can I return a KIVARI purchase from a Stockist?

KIVARI Stockists

Store Locations + Contact Details

Boutiques + Stockists

I have received the incorrect order, what do I do?Updated a day ago