Orders

Can I cancel or change my order?

Please ensure careful selection of your items and accurate entry of shipping details during checkout. Once an order is confirmed, the time frame between confirmation and dispatch is typically too swift for us to accommodate updates, such as adding or

EU Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your online purchase within 14 days without providing a reason. The withdrawal period expires 14 days after the date on which you receive your order. If an order

Where is my order?

Once your order has been lovingly packed and dispatched from our warehouse, it becomes the responsibility of the shipping company. To track your order, please utilise your tracking link that was sent via email. USA CUSTOMERS:All USA orders are shippe

I have received the incorrect order, what do I do?

We strive to ensure you never receive the wrong item. However, if by any chance you do, please reach out to our wonderful customer care team at [email protected] or through our Live Chat, providing your order number and an image for our revi

My order was canceled, why?

Unfortunately, due to the large number of orders we process, there may be instances where we encounter discrepancies in stock for certain styles. If this happens, we'll promptly contact you, and the affected style will be refunded without delay. If y

My order has been returned to sender. Can you help?

Certainly, we're here to assist with your returned order. Please reach out to our customer care team at [email protected] and provide the updated delivery address. Once your order returns to our online department, we'll promptly arrange for

I am missing an item from my order, what do I do?

If you're missing an item, it might have been sent to you in a separate package. Please check to see if you have received an additional shipping email. From time to time, we may offer items available to pre-order. If it will take a while to be ready