Certainly, we're here to assist with your returned order.

Please reach out to our customer care team at customercare@kivari.com.au and provide the updated delivery address. Once your order returns to our online department, we'll promptly arrange for its shipment to the new address. Please note, KIVARI will not cover the costs of reshipping your order.

Alternatively, we can provide a store credit for the order total - we are unable to refund return-to-sender orders.

If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

If you require any assistance, please contact customercare@kivari.com.au