Certainly, we're here to assist with your returned order.

Please reach out to our customer care team and provide the updated delivery address. Once your order returns to our online department, we'll promptly arrange for its shipment to the new address. Please note, KIVARI will not cover the costs of reshipping your order.

USA Customs Clearance:
Depending on the value and commodity of goods, you may be requested by U.S. Customs Border Protection to provide your social security number (SSN). If you do not supply your SSN, your order will not be able to be released and will be returned to KIVARI. If you refuse a shipment from KIVARI, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

If you require any assistance, please contact customercare@kivari.com.au