We're pleased to provide returns and exchanges for full-priced products purchased online, with the following conditions in place:
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We accept returns within 14 days for a refund or store credit (unless they are marked FINAL SALE or otherwise specified under our conditions below)
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Garments must be in a saleable condition, which includes being clean, with tags attached, and in their original state. Items that show signs of wear, damage, alteration, or washing will not be accepted.
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Swimwear: All swimwear must be tried on wearing undergarments. If you wish to return an item, all tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear.
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Jewellery and Fragrance: Due to hygiene reasons, we do not accept returns on jewellery and perfume.
Please allow 3-5 business days for your refund to be processed once the return has been recieved by the warehouse.
Items purchased during a promotion (e.g. ‘Flash Sale’) are subject to their own return conditions here.
Sale items:
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Please note that our eBoutique does not accept returns (refund or exchange) on any sale items unless they are deemed faulty by our internal KIVARI team.
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Kindly be aware that discounts cannot be applied to prior orders.
Should you have any inquiries or require further assistance, please feel free to reach out to our Customer Care team. We're here to guide you through the returns process.